Luxury Pool Villas - Enjoy your holidays in Phuket Thailand
shopping_cart 0

Terms and Conditions

TERMS & CONDITIONS SHORT TERM STAY

  • All Villa Rates are subject to Availability.
  • All rates in this contract are including 7% government tax. If provincial or any government taxes are raised within this contract period, Acasia Group Co. Ltd. reserves the right to adjust the contract rates accordingly to reflect the change.

 

PERIOD OF OCCUPANCY 

  • Check-in time is 15.00 hrs and Check-out time is 11.00 hrs
  • The rooms confirmed as reserved will be available for occupation by the guest at the check in time on the date of arrival until check out time on the date of departure.

 

EARLY CHECK IN

  • Early check in from 12:00 pm (upon availability) Complimentary
  • Early check in from 6:00 am (upon availability) 50% daily rate

 

LATE CHECKOUT

  • The hotel may allow a late check-out is subject to room availability.
  • Late check-out shall incur the following charges (unless specified otherwise in writing by the hotel)
  • Room used from 12.00 hrs to 18.00 hrs on the day of departure will be charge at 50% of the contract rates.
  • Room occupied beyond 18.00 hrs will be charge at the full contract rates, unless specially specified otherwise in writing by the hotel.

 

SECURITY & DAMAGES DEPOSIT = USD 300 or 10.000 THB

  • The security and damages guarantee will be paid on arrival in cash or credit card (surcharge 4%).
  • The security guarantee will be refunded on the day of departure in cash, if no damages have been incurred on or in the object.
  • The security deposit can be deposited in any currency but has to be the same amount as 300 USD
  • There will be a handover protocol.

 

 TERM OF PAYMENT AND CANCELLATION POLICY 

  • Reservation must be guaranteed by a 50% prepayment at the time of booking. The rest 50% amount must be pay before 7 days of the booking date otherwise the booking will be cancelled.
  • 100% prepayment at the time of booking for High&Peak Season (21.Dec-15.Jan. & 31. Mar.)
  • The reservation prepayment is a non-refundable deposit.
  • Booking dates changes may be accommodated but are not guaranteed.

 

CANCELLATIONS

We do have strict and strong cancellation conditions! In case of no show, early check out, shorten stays & cancellation of the booking, the full amount of the reservation/booking fee will be charged, however we know that there will be always be unexpected cancellations, so we guarantee a free re-booking of the accommodation

 

COMPLAINTS AND REFUNDABLE 

Any caused for inconvenience may happen , guest or tour operator must to direct inform and acknowledged by management during the guest are in-house, so the hotel can correct the caused for any inconvenient. Hotel will not accept any refundable in case inconvenience may happen but the guests or tour operators did not inform hotel management during guests in-house.  Any complaint and refundable requirement must be sent to hotel in English within 3 months after guests’ departure as well. Hotel will not accept any refundable in cause the report was send to hotel later 3 months of guest departure dates.